Location
Kochi, Kerala
Year Founded
2016
Sector
Healthcare Enterprise SaaS
Seafund Entry
April 2023 - F2
SUBSector
Analytics, ML
cOINVESTORS
Accel, Arkam Ventures
Company Overview
BestDoc’s suite of modular, omni-channel patient engagement products help provide a seamless user experience for patients, doctors and hospital staff.
They have built hardware and software products across the verticals of in-patient relation management, patient hospital experience feedback and concierge systems with clients in India and Middle East.
PROBLEM STATEMENT
Traditional hospitals are losing business due to manual and broken customer journeys, leading to poor in-patient experience. There are limited solutions for patient review tracking and management. Existing solutions are very expensive and provide limited customization, unable to be tapped by a majority of hospital chains.
investment rationalE
These days, hospitals are starting to focus on providing comprehensive offerings including comfort, on-demand services, in addition to basic care to their patients to stand out. Bestdoc provides a customizable modules for patient experience management. Built in India, they are able to beat the global competitors in pricing.
Company launched new features such as GenAI based google reviews management, integrated with ticketing system to address pressing needs of their customers. This enabled them to have a recurring client base in India and Middle east.
Lastly, the founder pedigree stands out with over a decade of experience each running and existing entrepreneurial ventures in the past.
FOUNDER BACKGROUND
Afsal Sahu
CEO
A serial entrepreneur who sold his last startup to Bigbasket. Over a decade of experience in leadership roles across large firms such as Unilever, Bigbasket and startups. Hailing from a family of healthcare professionals, Afsal has a strong understanding of challenges in healthcare administration.
Fayaz Bin Abdu
CTO
Fayaz is a technology leader with extensive experience across IT software and HealthTech. He has donned technical lead hats at BestDoc as well as previous companies including Collabera Inc., Zenith, and Aditi Technologies.