BestDoc’s suite of modular, omni-channel patient engagement products help provide a seamless user experience for patients, doctors and hospital staff.
They have built hardware and software products across the verticals of in-patient relation management, patient hospital experience feedback and concierge systems with clients in India and Middle East.
Traditional hospitals are losing business due to manual and broken customer journeys, leading to poor in-patient experience. There are limited solutions for patient review tracking and management. Existing solutions are very expensive and provide limited customization, unable to be tapped by a majority of hospital chains.
These days, hospitals are starting to focus on providing comprehensive offerings including comfort, on-demand services, in addition to basic care to their patients to stand out. Bestdoc provides a customizable modules for patient experience management. Built in India, they are able to beat the global competitors in pricing.
Company launched new features such as GenAI based google reviews management, integrated with ticketing system to address pressing needs of their customers. This enabled them to have a recurring client base in India and Middle east.
Lastly, the founder pedigree stands out with over a decade of experience each running and existing entrepreneurial ventures in the past.
A serial entrepreneur who sold his last startup to Bigbasket. Over a decade of experience in leadership roles across large firms such as Unilever, Bigbasket and startups. Hailing from a family of healthcare professionals, Afsal has a strong understanding of challenges in healthcare administration.